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aso User Privacy Policy

 

Last Updated: September 30, 2026

Welcome to aso, a local community and service marketplace available through our website, applications, and related services.

This Privacy Policy explains how aso collects, uses, stores, protects, and shares information when you use our services as a user.

By using aso, you acknowledge the practices described in this Privacy Policy.

1. About aso

aso is an independent, privately owned Local Community & Service Marketplace that helps users connect with their local community, discover local services, book service providers, post jobs, communicate with other users and providers, and access local information and community features.

Disclaimer:

aso is a private commercial platform and does not represent, operate on behalf of, or claim affiliation with any government entity, municipality, or law enforcement agency.

Our website is available at: https://aso.com.bd

2. Information We Collect

Depending on how you use aso, we may collect the following types of information:

2.1 Account Information

When you create or manage an aso account, we may collect information such as:

  • Name

  • Mobile phone number

  • Email address, where provided

  • Profile photo

  • Password or authentication-related information

  • Date of birth or other profile information, where provided

  • Account preferences and settings

2.2 Location Information

To provide location-based community and marketplace features, aso may collect or use location information that you provide or authorize. This may include:

  • Your selected area, zone, sub-zone, city, ward, or other local area

  • Location information used to identify relevant local services or community content

  • GPS-based location, where you provide the necessary device permission

You may be able to manually select or change your area depending on the features available in aso.

2.3 Community Content

When you use aso's community features, you may create or share content such as:

  • Posts

  • Comments

  • Reactions

  • Photos or other media

  • Events

  • Questions and help requests

  • Lost & Found posts

  • Local updates

  • Community safety alerts and local notices

  • Group content

  • Other information you voluntarily submit

Some community content may be visible to other users depending on your selected audience, community area, privacy settings, and the nature of the feature.

2.4 Service Marketplace Information

When you use aso to find or request services, we may collect information related to:

  • Service requests

  • Bookings

  • Job posts

  • Bid or offer information

  • Service location

  • Booking details

  • Communication with providers

  • Booking status and history

  • Ratings and reviews

  • Cancellation information

  • Dispute or complaint information

Information necessary to complete a service request may be shared with the relevant provider.

2.5 Communication Information

When you communicate through aso, we may process information necessary to provide communication features, including:

  • Booking-related chat messages

  • Messages between users and providers

  • Reports or support communications

  • Information associated with a conversation

We may use this information to provide the communication service, resolve disputes, prevent abuse, and maintain platform security.

2.6 Payment Information

When you make payments through aso, we may process information necessary to complete and verify the transaction.

Depending on the payment method and service used, payment information may be processed by third-party payment service providers.

aso may receive transaction-related information such as payment status, transaction reference, amount, and payment method information. We do not store complete card numbers or payment credentials when those are processed directly by an authorized third-party payment gateway.

2.7 Device and Technical Information

When you use aso, we may automatically receive certain technical information, such as:

  • Device type

  • Operating system

  • App version

  • IP address

  • Browser information

  • Device identifiers or similar technical identifiers

  • Log information

  • Crash and performance information

  • Notification-related information

The specific information collected may depend on your device, permissions, and the services or technologies used by aso.

3. How We Use Your Information

We may use the information we collect to:

  • Create and manage your aso account

  • Provide community features

  • Show relevant local content

  • Help you discover local services

  • Connect you with service providers

  • Process service bookings and job requests

  • Allow providers to respond to your job posts

  • Facilitate communication between users and providers

  • Process and verify payments

  • Manage cancellations, refunds, disputes, and support requests

  • Send booking, service, security, and account notifications

  • Personalize your experience

  • Improve aso's products and services

  • Detect and prevent fraud, abuse, spam, and unauthorized activity

  • Protect the security of users and the platform

  • Enforce our Terms & Conditions and other policies

  • Meet legal and regulatory requirements

4. How We Share Information

We do not share your personal information indiscriminately. We may share relevant information in the following circumstances:

4.1 With Service Providers

When you book a provider or post a job, information necessary to provide the requested service may be shared with relevant providers (e.g., your name, service requirements, booking details, and service location).

4.2 With Other Users

Information that you voluntarily publish through community features may be visible to other users according to the relevant feature and your privacy settings (e.g., public community posts, comments, profile information, or reviews).

4.3 With Service Providers and Technology Partners

We may use trusted third-party providers to support services such as payment processing, hosting and infrastructure, analytics, notifications, security, communication, customer support, and technical services. These providers process information on our behalf strictly to deliver their services.

4.4 For Legal and Safety Reasons

We may disclose information when reasonably necessary to comply with applicable law or legal processes, respond to lawful requests from public authorities, investigate fraud or abuse, and protect the rights, property, and safety of aso, our users, or the public.

5. Community and Public Content

aso includes local community features where users may share information with other people in their local area. Before publishing content, consider carefully whether it contains personal, confidential, financial, or sensitive information. Content you publish may be visible to other users and associated with your profile. You are responsible for the information and content you choose to publish.

6. Location-Based Features

aso uses local area information to provide location-relevant services and community experiences. You may select your area manually or provide device location permission where supported. If you disable location permission, some location-based features may not function as intended.

7. Notifications

aso may send notifications relating to account activity, service requests, bookings, job posts, bids, messages, community activity, platform security, and important service updates. You can manage notification permissions through your device settings or available in-app settings.

8. Data Security

We implement reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based transmission or storage system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

9. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain transaction records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect platform security. When information is no longer required, we securely delete or anonymize it.

10. Your Privacy Choices and Rights

Depending on applicable law and features available to you, you may have rights to:

  • Access information associated with your account

  • Update or correct account information

  • Control certain privacy settings

  • Manage location and notification permissions

  • Delete your account and request deletion of personal data via the in-app account deletion flow

  • Contact us regarding privacy concerns

11. Children's Privacy

aso is not intended for children who are below the minimum legal age required to use digital platforms under applicable law. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information without proper authorization, please contact us for prompt investigation and removal.

12. Third-Party Services and Links

aso may contain links or integrations operated by third parties whose privacy practices are governed by their own policies. We encourage you to review third-party privacy statements before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When updates occur, we will revise the "Last Updated" date at the top. Your continued use of aso after an updated policy becomes effective signifies your acknowledgment and acceptance of the changes.

14. Contact Us

If you have questions, concerns, or data requests regarding this Privacy Policy or your personal information, please contact us at:

aso — Local Community & Service Marketplace